We’re giving away a Pacific Spirit Sweatshirt in your choice of size and color!
HOW TO ENTER: Just leave a comment at the bottom of this blog post. (Preferably pertaining to shipping, but any comment will enter you in the drawing.) Be sure to provide e-mail contact information.
Today I received an e-mail from a very irate customer on our shipping policies. I wish I could keep a business attitude towards these things, but this store is my passion – a lot of time, energy and thought have gone into it and even one unhappy customer is usually enough to bring me to tears. (Yup, I’m one of those weepy people.) I really do want every single customer to be happy, but I have found that this is an impossible goal.
But I digress. The issue at hand is shipping. We keep prices very low as a matter of course. All products from US manufactures are at least 10% off the MSRP. Unless someone is having an unexpected sale, you can generally go right to any of our manufacturers and find that we sell their items cheaper than they do every single day. (Massive fluctuations in foreign currency exchange rates prevent us from making the same claim on our Canadian and European manufacturers, but we do our best.)
Of course, this means we make lower profits. No worries on that because hopefully we’re spreading the Green message and selling more with our low prices to make up for it. However, we can’t offer super low prices and free shipping all the time. Sadly, shipping just costs too much. Our current policy is to offer reasonable shipping charges and then offer free shipping on large orders (over $99 where our profit is a little higher). If no one ever returned anything, this would probably work fine. But it gets a little sticky with partial returns where an order started out at $100 and ended up at $35.
In any event, we thought we take the question directly to our customers. On the right you’ll find a poll booth. Would you rather pay a little more (say MSRP) to get free shipping on every item all the time? Do you prefer knowing you’re getting the very best deal and seeing shipping charges broken out separately? Or does the hybrid method we’re currently using work best – good prices and free shipping only on large orders? After you vote, be sure to leave a comment to enter yourself into our drawing for the free sweatshirt. We’ll draw for a winner on December 1, 2009.
Depending on the winning poll answer, we may have a follow up question…
If you’ve ever purchased anything from us, FaeriesDance.com is your store. Even if you’ve just looked, the fact is, it was designed for you, our eco-conscious customers. So please help design it the way you’d like to see it. Your opinion really does count!