Welcome to the All New FaeriesDance.com!

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After many months of effort, we’re so excited to roll out the brand new FaeriesDance.com! The list of new features is impressive and we hope you’ll appreciate them.  Here’s what’s new:

  • Filterable search:
    • Search our bras for your specific cup and band size.
    • Narrow results of any product by price, manufacturer or fabric material.
  • More images per product.
  • Product certification images (GOTS, OEKO-TEX, Fair Trade, etc.) on the product pages.
  • Newest products listed right on the homepage.
  • Flexible Gift Cards that you can e-mail or print at home.
  • Easy, one page checkout.
  • Checkout without creating an account (although the Wishlist and Gift Card features do require an account).
  • More payment options including AmEx and Paypal!

In addition to all these great features, there were a few we just didn’t have time to get in.  Over the coming months, we’ll be adding even more options as part of continuing site improvement.  There’s even an expanded customer service area and FAQ so you can quickly and easily get answers to your questions.

There is one major policy change.  We will no longer refund shipping charges on returns.  To offset this, we are looking into offering a slower, first class shipping option.  Unfortunately, that requires the weight of every one of our (1100) products.  So it will be a little while before we can get that implemented.

As with any new software, there are sure to be little issues here and there that we’ve missed.  If you find something that’s not working or seems “wonky” as it were, please don’t hesitate to contact us and let us know.

Thank you so much for your patronage through the years.  We’ve launched this new website on the 11 year anniversary of our original opening date (July 22, 2005). It’s only with awesome customers like you that we were able to do this.

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Why don’t your organic bras and panties ever seem to go on sale?

We just completed an overhaul of our FAQ.  In addition to updating previous answers with new products, links and more detailed information, we’ve also added some new questions that we’ve received quite a lot recently.  The question that’s come up most often is Why don’t bras and panties ever seem to go on sale?”  So, here’s why.

We have a very hard time keeping bras and panties in stock. Bra and panty manufacturers seem to go out of business on us every few months. Because of that, we end up taking bigger risks with intimates, buying and stocking more than we normally would on other items and then having to warehouse them.

We put twice as much time and effort into getting the bras and panties in and keeping them stocked than anything else in the store. In addition, most Europeans are used to paying a lot more for bras than we are here in the US. So an $80 or $90 bra is common as is a $30 or $40 pair of underwear. (We’ve tried a few of those, but they just don’t really sell here). So to keep prices reasonable everyday, we take a smaller profit on bras and panties. This is even true of the panties we manufacture in-house. We wanted to keep the price range to $12-$14 per pair regardless of the cost of production.

Please take a look at some of the other US companies selling organic cotton panties – like Blue Canoe or PACT. You’ll find we’re the only company that has a very large selection of organic panties for less than $20 each. And the few brands we carry that are more readily available in the USA are offered at 10% off every single day. (For example, all of our Blue Canoe products are at least 10% off every day without a sale.)

If you’ve made it this far, we can tell you that our Anniversary is in July. We premiered our webstore July 22, 2005. Each July we do a one-week sale that includes every single item in the store – including bras, panties and clearance items – as a celebration of our anniversary. So this is the one time of year to stock up and save. 

Be sure you are signed up for our newsletter so you don’t miss the announcement.  It’s mailed only once per month, so it’s not an overwhelming amount of e-mail.

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Just Because We Don’t Have What You Want, Doesn’t Mean I Don’t Care

As owner of an eco-fashion store, I get a lot of great emails, but every once in a while I get a crazy, nasty e-mail.  Most often, it’s because I don’t carry someone’s size, but several other varieties of nasties also wind up in my inbox. 

We’re getting a little more exposure lately, and with it, an up-tick in nasty e-mails.  Last week I received three; two were variations of size-related issues and the last was a rant that I’m a fake vegan because we carry 5 items (out of 951 currently in stock) that are made using free-range, hand-sheared alpaca.  One actually ended in “you disgust me.”  No, I’ve never met this person nor interacted with them in any way prior to receiving the e-mail.

Admittedly, our Plus Size selection isn’t as extensive as I might like.  With my strict criteria about fabric, finishes, dyes and human rights, plus sizes are just not that easy to come by.  I was very excited to find a new plus size eco-fashion source recently, and am happy to be expanding our plus selections this summer. 

Accusations are Unhelpful
Most of the women in my family are heavy, and it’s always been important to me that I carry items that my family could wear and enjoy.  So please don’t write to tell me, “You hate fat people,” “You can’t relate to larger women,” or “You’re not a real environmentalist,” just because I don’t carry or have something you like in your size. 

On the other hand, if you know of a brand that carries what you want, let me know.  We’ve looked into many overseas brands by request of our customers.  Some don’t export to the USA, some are very expensive or have high minimum orders that we were unable to meet.  But a few have been matches, and we’ve added several brands based on customer suggestions that are hard to find in the USA.

Show Some Compassion
I struggled with carrying alpaca, but started because several (eco-conscious but not necessarily vegan) customers explicitly asked me to find warmer coats that were truly eco.  The amazing folks at Indigenous Designs took a written stand against mulesing when approached by PETA, and really do care about the welfare of the animals that are sheared.  From their website:

“Indigenous sources the majority of our alpaca fiber from outside of Arequipa, Peru in the Puno and Cusco areas, close to many artisan work groups. These alpacas are free range roaming animals with pasture rotation. The alpacas are not fed hormones and do not receive chemical dippings for ticks or parasites. There are no chemical ingredients allowed on the land or animals.”

The thing is, these are just this week’s criticisms.  Every decision I make for this business is made thoughtfully. And while I would certainly not expect everyone to agree with all of them, it would be really nice if folks could avoid accusations and name calling and perhaps ask me why things are a certain way. 

Ok, in all fairness, the vast majority of e-mails and calls we get do exactly that.  So I ought to be able to just shake off this vocal minority who sends nasty notes.  But it’s hard. 

Remember People Have Feelings
This business is my passion and it means a lot to me.  It particularly stings when someone accuses me of being solely profit-driven since I earn half my previous salary running my own business, and work twice the number of hours.  (I wish that were an exaggeration, but it’s not.)

Earlier this week, I saw another small business owner noting how badly they felt when they were openly criticized. So I’m writing this post for three reasons.

  1. I know the majority of my customers and readers are fantastic, understanding, socially conscious, super stars and after a week of hurtful comments, I’m reaching out to offer up some love to the good guys! 🙂
  2. To share my experience with other solopreneurs and small-business owners so they can step back, like I’m trying to do, and realize that it really is impossible to please everyone and that we shouldn’t let one person ruin our mood or our business.  It truly is impossible to please 100% of the people.  Just do your best.
  3. To provide a useful quick-link response to future e-mailers. If I sent you this link as a response to an e-mail, try e-mailing me back with a bit more civility. I’d be happy to answer your question, help you find something, or even explain my decisions as long as your remember that I’m a real, live person, not a corporate entity.  And I have feelings that can be hurt.  So please show a little respect and kindness and I’ll do everything I can to do the same.

Best,

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We’ve updated our Return Policy – Here’s Why

Happy New Year!

We’re changing our return policy, and I think most of you are going to like these changes.  Here are the policy changes starting in 2013.

  • The 30 day return/exchange time limit has been increased to 60 days.
  • The partial refund policy whereby we would take shipping out of your refund if your order falls under $99 is being eliminated.  If you qualified for free shipping initially, you get to keep it even if you return some of the items.
  • We’re adding a time limit of 60 days for any claims of damage/defective merchandise.
  • And finally, all policies will be enforced without exceptions.

Ok, so that’s all of it – pretty straight forward.  But in case you’re interested, here’s why we’re making these changes.

Over the last few years, I’ve made note of what’s working and what’s not working.  In particular, it’s important to me to have policies that are fair to everyone and equally applied.  I.e. I don’t like some people getting “exceptions” while others have to follow the policy to the letter.

So to start with, we’ve had a lot of issues with the 30 day returns.  Shipments to Europe and Australia often take 2 weeks getting there and another 2 weeks getting back, making it virtually impossible to adhere to the 30 day rule.  We’ve also had people go on vacation, get sick or any number of other things that prevent getting products back to us within a month.  The shorter timeframe is easier on our accounting system, but alas, if we have to give so many people exceptions, then the policy is not working.  So HURRAY! you now have 60 days from the original order date to get your returns back into our hands.  Please make sure you account for shipping times as we will absolutely not give refunds after 60 days.  The point is to make it doable and fair for everyone, so no exceptions.  This also eliminates the need for a holiday extension.

I originally instituted the partial refund policy to counter people “gaming” the system.  That is, buying something they knew they would return to save a few $ on shipping costs.  But the reality is, while that does happen, it’s very, very rare.  The majority of people legitimately want what they’ve purchased and occasionally something doesn’t fit or the color isn’t flattering.  And again, we’d find ourselves with exceptions.  If the order dropped from $99 to $50, the decision to charge shipping was clear, but what if dropped from $125 to $93.  Should will still charge someone $8 shipping because one of 6 items didn’t fit??  We found ourselves not implementing the policy as often as we did implement it.  So again, HURRAY! the policy is gone and we’re just going to eat that extra shipping cost.

Lastly, we had to do something about damages.  If something has a stain on it, of course we’ll replace it.  But we had folks calling – and I’m not exaggerating here – 6 months, 9 months, or even a year after they purchased something to tell us they just now washed it for the first time and it had a hole.  Even if they were being completely honest, by then it was usually too late for us to go back to the manufacturer and have them replace it.  Most of our manufacturer’s will replace damaged items for us, but not if we sold out of it a year ago or if the item has since been discontinued.  So we had to put a time limit on this.  Please check your items when you receive them.

These changes are to ensure that every customer knows exactly what our policies are and that they will be treated fairly, i.e. without worrying that others are somehow getting a better deal.  So no exceptions.  Of course, panties remain final sale and are still not returnable or exchangeable.

We’re also going to add some details of our return policy on the shopping cart page to ensure everyone sees it – and we’re adding several more links to the return policy to make it easier to find.  To see the full policy with the new changes, please visit the Easy Returns section.

Thank you and have a wonderful, healthy, happy, prosperous 2013!

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